Effective Date: Jan 1, 2026
Tortoise Tech respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or use our services.
1) Information We Collect
Information you provide to us
We may collect information you choose to share, such as:
- Name, email address, phone number
- Address and service location details
- Business name and job title (for commercial customers)
- Details you include in contact forms, service requests, quotes, or support tickets
- Payment-related information (note: most payment details are handled by our payment processor, not stored by us)
Information collected automatically
When you use our website, we may automatically receive:
- IP address, device type, browser type
- Pages visited, time on site, referring/exit pages
- General location (approximate, based on IP)
- Cookies or similar technologies (see Cookies section)
Information collected during service delivery
When we provide IT services, installations, or support, we may handle:
- Network configuration details (e.g., IP schemes, VLANs, Wi-Fi SSIDs)
- Device identifiers (serial numbers, MAC addresses)
- System logs relevant to troubleshooting
- Security camera/NVR settings and recordings only if you provide access and only as needed for the work requested
- Remote support session data (screen view/control while the session is active)
We aim to access the minimum information required to perform and support the services you request.
2) How We Use Information
We use information to:
- Respond to inquiries and provide quotes
- Schedule appointments and deliver services
- Provide ongoing support and troubleshooting
- Send service updates (appointment reminders, project communications)
- Improve our website, services, and customer experience
- Maintain security, prevent fraud, and protect our business and customers
- Comply with legal obligations
3) How We Share Information
We do not sell your personal information.
We may share information only in these situations:
- Service providers: Tools we use to operate our business (e.g., invoicing, email, ticketing, payment processing, analytics). These providers are permitted to use data only to perform services for us.
- Legal compliance: If required by law, subpoena, court order, or to protect rights, safety, and security.
- Business transfers: If Tortoise Tech is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
4) Cookies and Analytics
We may use cookies and similar technologies to:
- Help the website function properly
- Remember preferences
- Understand website traffic and performance
You can control cookies through your browser settings. Blocking cookies may impact some site functionality.
Analytics: If we use analytics tools (like Google Analytics or similar), they may collect usage data (not typically your name/email unless you submit it separately).
5) Data Security
We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
6) Data Retention
We keep information only as long as necessary for:
- Providing services and support
- Maintaining business records (invoices, warranties, job documentation)
- Legal, tax, or regulatory requirements
When data is no longer needed, we take steps to delete or de-identify it.
7) Your Choices and Rights
Depending on where you live, you may have rights to:
- Request access to the personal information we have about you
- Request corrections to inaccurate information
- Request deletion (subject to legal and business record requirements)
- Opt out of certain communications (marketing emails)
To make a request, contact us using the details below.
8) Third-Party Links
Our website may link to third-party sites (for example, manufacturer resources or partner services). We are not responsible for the privacy practices of those websites.
9) Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10) Location and Compliance
Tortoise Tech operates in the United States. If you access our site from outside the U.S., your information may be processed in the U.S. where privacy laws may differ from your location.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with a new effective date.
12) Contact Us
If you have questions or requests about this Privacy Policy, contact:
Tortoise Tech
Email: [your email]
Phone: [your phone]
Service Area: [City/Region, State]